Terms of service

OVERVIEW
Welcome to countin! The terms “we”, “us”, and “our” refer to countin. countin operates this shop and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). countin is operated on Shopify, which enables us to provide you with the Services.

The following Terms and Conditions, as well as all policies referenced herein (these “Terms and Conditions” or “Terms”), describe your rights and obligations when using the Services.

Please read these Terms and Conditions carefully, as they contain important information regarding your legal rights, including warranty disclaimers and limitations of liability.

By visiting or using our Services, or interacting with them in any way, you agree to these Terms and our Privacy Policy [LINK]. If you do not agree to these Terms or the Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms, you confirm that you are at least the age of majority in your country or province of residence, or that you have given consent for any of your minor dependents to use the Services on devices owned, purchased, or managed by you.

To use the Services, including accessing or browsing our online store or purchasing products, you may be required to provide certain information such as your email address, billing, payment, and shipping details. You confirm that all information provided is accurate, current, and complete, and that you have all necessary rights to provide it.

You are solely responsible for maintaining the security of your login credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any third party.

SECTION 2 – OUR PRODUCTS
We have made every effort to display our products and Services accurately. However, we cannot guarantee that the appearance, colors, or quality of products will exactly match what you see on your device, depending on screen type, settings, and configuration.

We do not guarantee that the appearance or quality of purchased products will meet your expectations or match any images displayed in our online store.

All product descriptions may be changed at any time without notice at our sole discretion. We reserve the right to discontinue any product and to limit quantities offered to any person, geographic region, or jurisdiction.

SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. countin reserves the right to accept or decline your order at its sole discretion for any reason. Your order is only accepted once confirmed by countin.

We must receive and process your payment before your order can be accepted. Please review your order carefully before submitting, as cancellation requests may not always be possible after acceptance.

If we do not accept, or we modify or cancel your order, we will attempt to notify you via the email address, billing address, and/or phone number provided.

Returns and exchanges are governed exclusively by our return policy [LINK].

You confirm that your purchases are for personal or household use only and not for commercial resale or export.

SECTION 4 – PRICES AND BILLING
Prices, discounts, and promotions may change without notice. The price charged is the price in effect at the time the order is placed and will be shown in your order confirmation email.

Unless otherwise stated, prices do not include taxes, shipping costs, handling fees, customs duties, or import charges.

Prices in our online store may differ from physical stores or third-party platforms. Promotional offers may be subject to additional terms.

You agree to provide current, complete, and accurate purchase and account information. You agree to promptly update your details to ensure transactions can be completed.

You represent and warrant that all payment information provided is valid, that you are authorized to use it, and that you will be responsible for all charges incurred.

SECTION 5 – SHIPPING AND DELIVERY
We are not responsible for shipping or delivery delays. All delivery times are estimates only and not guaranteed. We are not liable for delays caused by carriers, customs, or events beyond our control. Risk of loss and title pass to you once goods are handed over to the carrier.

SECTION 6 – INTELLECTUAL PROPERTY
All Services, including trademarks, text, images, graphics, videos, audio, product reviews, and design elements, are owned by countin, its affiliates, or licensors and are protected by applicable intellectual property laws.

You may use the Services only for personal, non-commercial purposes. You may not reproduce, distribute, modify, or create derivative works without prior written consent.

SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools. These are provided “as is” and “as available” without warranties. We are not responsible for any issues arising from their use.

SECTION 8 – THIRD-PARTY LINKS
Our Services may contain links to third-party websites. We are not responsible for their content or accuracy and are not liable for any damages arising from their use.

SECTION 9 – RELATIONSHIP WITH SHOPIFY
countin is operated on Shopify, but all transactions are directly between you and countin. Shopify is not responsible for any issues arising from purchases.

SECTION 10 – PRIVACY POLICY
Your personal data is handled in accordance with our Privacy Policy [LINK] and Shopify’s privacy practices.

SECTION 11 – FEEDBACK
Any feedback you provide may be used by us without restriction, compensation, or obligation.

SECTION 12 – ERRORS AND INACCURACIES
We reserve the right to correct errors or inaccuracies and to cancel orders if necessary.

SECTION 13 – PROHIBITED USES
You agree not to use the Services for unlawful or abusive purposes, including fraud, harassment, or misuse of systems.

SECTION 14 – AGENTS
Rules apply to automated systems or agents interacting with the Services, including identification and compliance requirements.

SECTION 15 – TERMINATION
We may terminate or suspend access to the Services at any time. Certain provisions survive termination.

SECTION 16 – DISCLAIMER OF WARRANTIES
Services are provided “as is” and “as available” without warranties of any kind.

SECTION 17 – LIMITATION OF LIABILITY
To the maximum extent permitted by law, we are not liable for any indirect or consequential damages arising from use of the Services or products.

SECTION 18 – INDEMNIFICATION
You agree to indemnify and hold countin and related parties harmless from any claims arising from your use of the Services or breach of these Terms.

SECTION 19 – SEVERABILITY
If any provision is found invalid, the remaining provisions remain in effect.

SECTION 20 – WAIVER; ENTIRE AGREEMENT
Failure to enforce any right does not constitute a waiver. These Terms constitute the entire agreement between you and us.

SECTION 21 – ASSIGNMENT
You may not assign these Terms without consent. We may assign them without restriction.

SECTION 22 – GOVERNING LAW
These Terms are governed by the laws of the jurisdiction where countin is based, and disputes are subject to its courts.

SECTION 23 – HEADINGS
Headings are for convenience only.

SECTION 24 – CHANGES TO TERMS
We may update these Terms at any time. Continued use of the Services constitutes acceptance of changes.

SECTION 25 – CONTACT INFORMATION
Questions about these Terms should be sent to:
support@countin.de+49 151 29722964
Bendix Görg
Breubergstr. 36
64747 Breuberg, Germany